Returns and Refunds
At Baldure, your satisfaction is our top priority. If something isn't right with your order, we’re here to help.
Return Eligibility
We accept returns on all eligible items within 30 days of delivery.
To qualify for a return:
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The item must be unused, unwashed, and in its original condition and packaging
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You must provide proof of purchase (order number or receipt)
How to Request a Return
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Email us at support@baldure-apparel.com with:
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Your full name
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Order number
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Reason for return
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Photos (if applicable)
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Once approved, we’ll provide the return instructions and address.
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Ship the product back to us. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once we receive and inspect your return, we’ll notify you of the refund status. If approved:
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Refunds will be processed to your original payment method within 5–10 business days
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Refunds are only available within 30 days from the delivery date
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.
Non-Returnable Items
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Items marked as final sale
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Gift cards
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Products damaged due to improper use
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again
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Contact your credit card company (it may take time before your refund is officially posted)
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If the issue persists, contact us at support@baldure-apparel.com
Need Help?
Our support team is here for you!
📩 Email us: support@baldure-apparel.com
Thank you for shopping with Baldure. We appreciate your trust and promise to make your experience a great one!